Service Excellence
Service excellence is more than what we provide, it’s how we think and act. It’s not just “fixing a problem” or performing routine maintenance, it’s the “smile” in the voice on the phone, the prompt response to a request and the drive to always improve. It’s how we work with one another and how we work with our customers and the riding public.
We believe that service excellence begins with each employee’s commitment to improve the things—no matter how small—that are in their control. By keeping an “at your service” attitude and striving to exceed our customers’ and each other’s expectations, we are working hard to become a benchmark for superior service—not just for elevator companies, but for all companies worldwide.
The Service Excellence Basics
Every Otis employee is inducted with SE Basics and practices Service Excellence every day, following this 12-point roadmap.
Our vision of making Otis the leader in service excellence is evident in the actions of every Otis professional worldwide. Likewise, every employee is an ambassador of Otis who must help us achieve our mission of being first in service, first in products and first in performance. Our employees are the Otis brand—the embodiment of the values we share.
We believe that service excellence begins with each employee’s commitment to improve the things—no matter how small—that are in their control. By keeping an “at your service” attitude and striving to exceed our customers’ and each other’s expectations, we are working hard to become a benchmark for superior service—not just for elevator companies, but for all companies worldwide.
The Service Excellence Basics
Every Otis employee is inducted with SE Basics and practices Service Excellence every day, following this 12-point roadmap.
Our vision of making Otis the leader in service excellence is evident in the actions of every Otis professional worldwide. Likewise, every employee is an ambassador of Otis who must help us achieve our mission of being first in service, first in products and first in performance. Our employees are the Otis brand—the embodiment of the values we share.
